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Your survey results – a big thank you!

Back in December we asked for your feedback in the form of a survey, and the results exceeded our expectations!  Thank you to everyone who took the time to provide us with some very useful feedback, not only will this help us grow, it also shows us areas where we can improve and how we can help you in the future. 

ID Card Centre Customer Questionnaire

1)     Competitive Pricing

We are constantly monitoring our prices to ensure we are competitive however we do offer a price match guarantee so if you find the same product cheaper elsewhere we will match (and try to beat!) the price for you.

Whilst many of you do already purchase everything through ID Card Centre (thank you!) we note that some of you buy certain items elsewhere.  Did you know we supply everything you need to run your card operation?  We’d love the opportunity to see how we can save you money and time by ordering from one central point and our flexible payment options fit in with the requirements of organisations of all sizes.

2)     Technical Knowledge and Support

We’ve been in this industry for many, many years and our technical knowledge demonstrates this.  We can talk you through all the products and services you may need, and advise you which ones you don’t! 

Likewise if you ever have a technical issue or get stuck give us a call and we’ll do all we can to help you rectify the problem to get you back up and running again as quickly as possible.

3)    Product Warranty and Aftercare  

All of our printers come with FREE lifetime telephone support so if you’re ever having problems with your printer you can give us a call on 01604 422422 and we’ll talk you through how to get it running again.  

Any technical faults or repairs, as long as still in warranty, will be covered by the manufacturer and we’ll support this to ensure you get the printer repaired and returned to you as quickly as possible.  This service can even include a loan printer whilst yours is being repaired.  

As over 60% of our survey responders have a printer over 5 years old this service is particularly important!  These printers are certainly going to be out of warranty but it’s also likely that they do not run as efficiently as new printers on the market and you may start having difficulty getting hold of ribbons and parts.  

So, it’s a good job we offer a printer trade-in deal, which currently gives you up to £350 off a brand new printer!  We take your old     printer back and ensure it’s recycled and you get a brand new printer with enhanced technology and print quality to save you time and money.   We’d call that a win, win, win win!

4)    Free Next Working Day Delivery

You then told us that free next working day delivery is important to you.  We already knew this so that’s why all orders placed by 4pm are sent out for UK next working day delivery and if your order is over £100 then delivery is FREE!

5)    Website

Our website is an area of constant development and improvement for us and in addition to adding new products every week we’ve got some exciting things in the pipeline to enhance the service we can offer you so keep following our blogs to find out more!  In the meantime, if there is ever a product you can’t see on here do let us know as I’m sure we can get it for you!

Finally, we’d like to remind you that just because we’re called ID Card Centre doesn’t mean we only print ID Cards!  We also produce personalised name badges and key fobs so if you need to print on plastic cards our dedicated internal bureau can print any design you wish.  Whether you need a simple single colour name badge for a one day event or a full colour, smart technology card to integrate with multiple systems and last for years – we can do it!  Contact our bureau on bureau@idcardcentre.co.uk for more information.

VIP Pass

We’re delighted to offer the service you need and humbled that over 94% of you said you would recommend us to a friend or colleague. Thank you!

As a further thank you to you if you do refer us to a friend or colleague we’ll send you both a £10 voucher to use on your next order over £100*

* all they need to do is quote your name and company name when placing the order - either over the phone, on email or in the notes section when placing a web order.

Nic Posted by Nic

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