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Frequently Asked Questions & Technical Support

    

Contact Us

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Monday            09:00–18:00

Tuesday           09:00–18:00

Wednesday      09:00–18:00

Thursday          09:00–18:00

Friday               09:00–18:00

Saturday           Closed

Sunday             Closed

               

If your enquiry is urgent please call our main telephone number, leave a message and we will endeavour to get back to you as quickly as possible – alternatively email urgent@idcardcentre.co.uk

My Account

Please click here to register an account.  This will enable you to retrieve details of past orders, save items you’re interested in and make reordering even quicker. 

To edit the details of your online account please click here to login, then select ‘Edit Account’ from the menu bar on the right hand side.

Click here and enter your email address to get a reminder sent to you.

Yes, subject to a credit check.  Please contact us on 01604 422422 or email accounts@idcardcentre.co.uk to request a credit account application form.

Our payment terms are 30 days from invoice date.

Ordering

Yes – please email us at sales@idcardcentre.co.uk with your name and postal address and we’ll get one sent out.  Alternatively, you can view our PDF version here.

All standard items can be ordered through our website. 

 

For printed or personalised cards (including programmed technology cards) or lanyards please contact us on 01604 422422 or by email sales@idcardcentre.co.uk.

It depends on the product, some card holders and accessories come in a minimum pack size, please see the specific item on our website for more information.

 

Minimum orders for personalised lanyards start at 100 pieces, or just 50 pieces if using our Express 3 or 5 day services.

 

For ID Cards and badges our minimum order quantity is just 1 ID card or badge!

Please contact us on 01604 422422 or at sales@idcardcentre.co.uk ASAP if you need to amend or cancel your order.  Please note that cancellation charges may apply if production has already started on your order.

In the first instance please follow the UPS tracking information if available (please see ‘Delivery Information’ below).  Otherwise please contact us on 01604 422422 or sales@idcardcentre.co.uk.

Please contact us within 7 days of receipt of your order, quoting your order number and details of the missing item/s and we will investigate and get back to you within 24 hours.

Please contact us within 7 days of receipt of your order, quoting your order number and details of the faulty item/s and we will investigate and get back to you within 24 hours.

Your item will be sent out as soon as we receive stock from the manufacturer/supplier.  Please contact us for an update on when this will be.

Please let us know what you need and we’ll do our very best to source it for you. 

Payment

We accept credit cards (including Amex) and debit cards via Sage Pay or PayPal.  We also accept cheques and BACS/CHAPS payments.

On the website each product shows the price exclusive and inclusive of VAT at the current UK rate of 20%. 

 

VAT may or may not be added to your order on checkout based on the following:

 

Delivery address in the UK                                                                     VAT is added

Delivery address inside the EU and valid EU VAT number is supplied   VAT will not be added

Delivery address outside of the EU                                                         VAT will not be added

Immediately via Sage Pay or PayPal

A VAT invoice will be emailed to you on completion of your order.

Please send us the email confirmation of your order and the company details required on the invoice and we’ll email one over to you.  Our email address is accounts@idcardcentre.co.uk.

We endeavour to always offer the best possible prices to our customers.  Therefore if you’ve received a cheaper quote elsewhere, for exactly the same product or service, please let us know and we’ll do our best to beat it.

Delivery Information & Charges

UK (including Northern Ireland)

Our standard shipping is via ‘UPS standard’ which typically arrives the next working day.  This is charged at a flat rate of £6.50 + VAT per order.

 

For a quicker service we also offer UPS Express (next morning delivery) and UPS Express Saver (guaranteed next day delivery).  The prices for these services are quoted based on the weight and volume of your order and are calculated on check out.

 

Weekend delivery.  If you need your order delivering on a weekend please call us to arrange this. 

 

Same Day.  If you are local to Northampton then you are welcome to collect from our offices.  Please give us a call first to ensure your order is ready for collection. 

 

Depending on your location, same day delivery may be possible so please give us a call if you need this option.

 

European Union and the Rest of the World
There are various UPS options for delivery, which are all calculated based on weight and volume at the checkout.  These options are:

 

UPS Standard – delivery 2-3 business days from despatch

UPS Saver – next business day delivery

UPS Express – next business morning delivery

UPS Worldwide Express Plus – next business day by 12pm – European Union only – rest of world is 2-3 days.

All orders for stock items, received prior to 3.00pm will be dispatched the same day.  It may still be possible to dispatch orders after this time so if your order is urgent, please call us to check.

 

If an item is out of stock then you will be notified immediately and advised how quickly we can get it out to you.

 

Your order will be delivered during office hours and will require a signature.

 

If you require your order delivering to an offsite location – for example a hotel, temporary office, etc.  Please let us have as much information as possible about where to get your delivery to you including a contact name and number for the person on site.

 

If you require delivery to a secure site such as a construction sites, hospital, airports, army/air base then please give us as much information as possible about security procedures for delivery so we can ensure your order can get to you.

You will receive an email from UPS when the shipment has been raised and then another email with the delivery details, including your tracking number.

 

Your tracking number will be emailed to you when the shipment is booked in.  You can track your order by following the link or via the UPS website (choosing UK as the location) https://www.ups.com.

Returns, Exchanges, Refunds & Warranties

If you’ve changed your mind about a stock item, you can return the item to us for a refund.  We reserve the right to charge a 20% restocking charge and the original delivery charge is non-refundable.  Please contact us prior to send the goods back to us accompanied by a copy of the delivery note and a simple explanation as to why the item is being returned.   For non-stock items such as printed ID card, lanyards and name badges we regret we are unable to offer any refund for non-faulty items.

If you have ordered the wrong item and would like to exchange it for a replacement please send the goods back to us (in a resalable condition), accompanied by a copy of the delivery note, a simple explanation and details of the product you need as a replacement. If there is any price difference we will either credit you the difference or invoice you for the balance.  Please note the original shipping fee cannot be refunded.   

In the first instance please call us on 01604 422422 or email sales@idcardcentre.co.uk to see if we can resolve the problem.


If the item is deemed to be faulty we will ask you to return the item for further assessment at our offices or directly with the manufacturer.  Non-defective items will be subject to a restocking fee (20%).  Please note, that items found by you to be incompatible are not deemed as faulty and will also be subject to a 20% restocking fee. Shipping costs are not refundable.

Our returns policy does not apply to special order items such as: pre-printed cards, personalised lanyards, custom programmed technology cards, software, name badges or an item we have ordered specially and does not appear on our website.

 

Please note that we can only exchange or refund items that are in their original resalable condition and packaging including all manuals, discs, cables or other items that were included in the sale. You should also include a copy of the original sales invoice.


If you have any questions about our returns policy please call or email us and we would be happy to help.

Unless otherwise stated, all products are covered by their original manufacturer’s warranty. We can also offer additional warranties including on site cover with many products.

Depending on the type of printer we can offer a trade in of between £50 - £500 for your old printer.  Please contact us with the make, model of the printer you are looking to purchase and we can give you a quote – alternatively, many of the printers on our site do have a trade in value listed – please note we would need to receive the trade in printer within 5 working days of despatch of your printer, otherwise you will be charged the trade in amount

ID Cards & Lanyards

If we have your artwork on file or you supply us with print ready files and a complete database by 3pm we can get them to you the next working day.

If this is your first time ordering ID Cards then allow for up to 72 hours for delivery.

If you need delivery more urgently that this please do contact us to see what we can do.

All our products are carefully packaged to prevent damage during transit. Our badges are boxed in alphabetical order by last name unless specified otherwise.

Yes – please let us know what products you are interested in and we can send you some samples in the post.

Please click here to find out about the security features we can add to your ID Cards and badges.

Technical Support

For technical support on all of our printers and software please call 01604 422422.

For remote support please click here.

Any printer purchased through ID Card Centre comes with our guaranteed lifetime telephone support, during office hours of 9am - 6pm Monday to Friday.  

This means that if you're ever having problems with the printer you can give us a call and we will talk you through the problem and try and resolve it over the phone for you.  In the case of technical faults or repairs that may be required, as long as the printer is still in warranty then these will be covered by the manufacturer and we will support you to get the printer repaired and returned to you as quickly as possible.  We may even be able to loan you a printer whilst yours is being fixed.

CardExchange

Simply go to the folder where your photos are stored. Right-hand click on the image, go to Open With > Paint. Then in Paint click on the resize button and reduce the image to 30%.

To restore the default layout. Click on the View Tab >  Restore View > Restore Default. Your view and CardExchange should now be back to its original view.

In order to restore the Database Record. Click on the Data tab > Database Record this will now bring back the Database Record to your screen.

Make sure the spreadsheet connecting to that data is not open or isn't being used by anyone else (if it's stored in a shared folder).

In CardExchange click on the Configuration tab > Card Designer > Data tab (on the left panel in the card design) > Storage Items. Then in storage items check that the print date/ counter are mapped to print date or global counter in properties.

ID Card Printers - Help and Troubleshooting

Test the basics:

  • Is the printer switched on?
  • Is the printer the right way up? Cards will not pull through if the printer is laid on its side.
  • Does it have a ribbon in it? Is the ribbon set correctly in the printer driver (particularly important if you are using a monochrome ribbon on a freshly installed printer.)
  • Is the USB cable plugged into the printer as well as the computer/ laptop?
  • Are you using the correct power supply that came with the printer? Using another power supply will often cause printing problems due to insufficient voltage.

Windows XP, Vista, 7

Click on the Start button in the bottom left-hand corner of the screen > Devices and Printers. In Devices and Printers, you will be able to see if your printer is connected to your PC.

Windows 8

Go to the home screen and start typing 'devices and printers' and a search bar will then appear and Devices and Printers will then appear.

Windows 10

Type Devices and Printers into the search bar next to the start button.

Try unplugging the power from the printer and leave it for 10 seconds, then plug it back in. 

If this doesn't work then try plugging the USB cable into another port on your PC or laptop.

Does your PC or laptop have full admin rights? If not, then speak to your IT department to obtain rights.

  • Unplug the printer, leave it for 10-15 seconds and then plug it back
  • There may be a card stuck - to check, remove the ribbon and check if a card is stuck. If it is, remove it gently, place the ribbon back into the printer, unplug and replug in the printer.
  • Check the thickness gauge - if it's too wide it will pull too many cards through if it's too narrow it won't pull any cards through. A setting of 30 or just above this is the best setting (if using standard PVC 760micron cards.)
  • Check the ribbon is set correctly in the printer.
  • Check what lights are showing on printer or messages on the LCD screen, is it a card issue, a ribbon issue, a cleaning issue or a general error.
  • Check that there aren't any printer jobs stuck in the print queue. Open Devices and Printers > Click on the relevant printer. If there is print jobs in the queue delete them all by highlighting them all and pressing the Delete button on the keyboard.

  • Dirty card - make sure not to touch the card surface prior to printing as oils from your fingers or general dust and dirt will affect the print.
  • Wrong power supply - make sure you're using the power supply provided with the printer.
  • Printhead failure - In rare and severe cases, the printer's printhead may have failed. We can send out an easy to install replacement printhead for next working day delivery.

Printing

If you are setting up a new design, there is an initial £30 artwork and database setup fee. It is then £1.50 minimum per card (the price based on colour printing and dependent on print type).

First, dye sub printing, this print type is done on an Evolis Primacy, offers a good print quality on simple designs and doesn’t print all the way to the edge of the card. Secondly, re-transfer printing, this print type is done on a Magicard Prima 4, this offers a better print quality along with printing all the way up to the edge of the card. The final option is litho/digital print, this offers a high-quality print all the way to the edge of the card, we would only suggest this for very intricate designs and high volume orders.

Initially, we will ask you for a rough guideline for how you would like your card to look, you can send us any artwork/sketching to work around if you have it as well as any logos/ banners you would like us to use. We will then get to work with your design and feedback to you with results, we will communicate and send you digital proofs of the design until you are happy with it and want to go ahead with printing.

All information for printing such as names, logos, and photos can be passed on via email to sales@idcardcentre.co.uk or to the relevant person you are speaking to about your cards.

Once your design has been confirmed. We will be able to send over spreadsheet template for you to fill in with all the information for printing. This will have a column for each personalised field within the card along with a unique identifier column and a column for the file names of the photos. Once this is all complete you can email it to sales@idcardcentre.co.uk for printing.

We as a company are registered with the information commissioner’s office and strictly follow data protection laws. All the information you pass onto us will be stored on an internal network, which is all password protected, and will only be stored for the necessary period. If you wish to have any data removed, you can call 01604422422 or email sales@idcardcentre.co.uk and we can have it arranged. We do keep a backlog of recent Bureau data for ease of reprints.

Moving forwards from your first order, we will keep your design stored ready to be used again. When you wish to order again, if you send all the information for the cards you would like to be printed via email to one of our team members or sales@idcardcentre.co.uk either as a message or using the spreadsheet template we will print the cards as soon as possible.

Any minor design changes can be made in the future at no extra cost, such as movement of text fields, font changes, logo changes, etc. However, any major design changes or re-designs may incur a second £30 artwork and database set-up fee.

Our normal process goes by that any orders for 10 cards or less will be sent via royal mail (2-3 working day) at a charge of £2.50 and any orders for 11 cards or more will be sent via UPS (next working day) at a charge of £7.95. If you would like a small order to be sent via UPS or vice versa, please let us know and we can have that arranged and the order costs amended. 

Evolis Printers

A driver is a software used to communicate with the printer through the computer. It allows you to manage ribbon choice, print intensity, contrast, insertion modes, magnetic settings, lamination settings, etc. The driver also broadcasts internal notification and information from the printer. The driver must be installed before the first use of the printer and must be compatible with the target operating system. Administrator rights are required for its installation.

You can find all the driver updates for each relevant printer on the Evolis website via this link http://www.evolis.com/drivers-support select the printer you are using and download the relevant driver.

Firmware is resident software which is embedded in a flash memory on the main board and that operates as a layer between the hardware and the software. It is mainly used to directly manage the resource and is provided by Evolis for exclusive use with its printers. A regular update is strongly advised to receive all the latest improvements. Each printer has its own firmware.

You can find all the firmware updates for each relevant printer on the Evolis website via this link http://www.evolis.com/drivers-support select the printer you are using and download the relevant firmware.

You will first need to find the newest firmware for your printer from http://www.evolis.com/drivers-support. Once you have done this you will need to download the firmware by clicking it on the website and then unzip the file onto your hard disk. You will then need to connect the printer to the computer and switch it on, once this is done, click on the .EXE file and carefully follow the instructions on the screen. You can then select your printer and click “update firmware”. You can tell when the update is complete as you will hear the up and down movement of the print head.

Yes, the printer will indicate when a clean is required. For the Pebble4 and Dualys3, a light will come on after 1000 prints and for the Tattoo2 the cleaning light will come on at 400 prints. It is however recommended by Evolis that you perform a cleaning cycle every time you change the ribbon.

Yes, the printer will indicate when a clean is required. For the Pebble4 and Dualys3, a light will come on after 1000 prints and for the Tattoo2 the cleaning light will come on at 400 prints. It is however recommended by Evolis that you perform a cleaning cycle every time you change the ribbon.

Evolis only have the following few cleaning cards available, the A5002 cleaning cards, Evolis long T cleaning card ACL004 and Evolis adhesive cleaning cards ACL003.

Each of the cards can be used for the following machines:

·         A5002 – Tattoo2, Tattoo RW, Pebble4, Dualys3, Securion, Quantum 2.

·         ACL003 – Zenius, Primacy

·         ACL004 – Zenius, Primacy

All of these cleaning cards are available to buy on our website https://www.idcardcentre.co.uk/id-card-printer-accessories/Cleaning-Kits-4791/evolis-5019  and can be purchased either individually or in kits with other cleaning supplies such as cloths, swobs and pens. 

To start the cleaning cycle, open the Devices and Printers Screen. Right click on the printer driver and open the Printer Properties. Go to the Tools tab and click the Printer Cleaning button. Remove the printer ribbon, replace any cards in the hopper with a cleaning card and adjust the card thickness gauge to its maximum setting. The card will then pass back and forth through printer cleaning the transport rollers, cleaning roller, print head and any encoding heads. Once this is finished locate and remove the cleaning roller, using a cleaning wipe gently remove any dust from the surface before replacing it in the printer. Now turn off the printer and use a cleaning swab to gently clean the print head. Wait a while before closing the lid so any cleaning solution can evaporate. The cleaning cycle is now complete.

Yes. It is recommended you manually clean your printer to clear persistent card feeding, printing, and encoding issues; to thoroughly clean a very dirty printer; or to clean the unit after a spare part replacement.

A manual clean should be carried out after a standard cleaning cycle. A manual clean is carried out as follows. Firstly, open the lid and remove the ribbon and card hopper. Secondly, hold down the ‘clean’ button on the printer driver, this will make the internal rollers rotate. Finally, place a cleaning card against each roller applying pressure (use several cleaning cards if required).

Firstly, make sure you have printed an ‘Stt’ (technical test card, within devices and printers->printer properties->tools) card with the faulty print head (Keep this card as it must be sent with faulty print head under warranty). You can then proceed to remove the faulty print head, to do this you simply need to twist and pull it out of its bracket inside the printer. You will then need to carefully disconnect the cable from the print head to remove it from the printer. You cannot reconnect the cable with the new print head and fix it into the bracket as the old print head was. You will now need to start a dialogue with the printer (devices and printers->printer properties->tools) and input the (P)rinthead (k)it (n)umber in the format ‘Pkn;xxx-xxxxxxxx-x’. (This can be found on a sticker located on the print head). You will then be asked to perform a cleaning cycle; this process is then complete. Please note, however, if you are doing edge to edge printing the offset settings may also need adjusting.

For mechanical, adjustment and warranty reasons, each printer has a specific print head which is only compatible with that model. Each one having a specific part number.

Yes, the printer can be linked to an IP or an IPv4-based network using its Ethernet port. This can either be done when performing the driver set-up or manually (an embedded web server and documentation are available, in which you can edit all the relevant Ethernet settings)

All printers with an LTP port can be networked using a print server. Use one of the following links to access further technical details that work with Evolis:

http://www.dlink.com/products/?pid=322

 

http://www.axis.com/products/axis_5400p/index.htm

Yes, you can, the power supply for all Evolis models are uniform.

Input AC: 11-240V – 1.8A

50-69Hz

Output: 24V, 3.0A

Commands can be sent to your Evolis printer to adjust internal parameters, read internal parameters and develop the application. There are two ways in which you can send commands to your Evolis printer. 1. Devices and printers-> Printer properties-> Tools-> Direct command to printer – This method only allows you to send commands to the printer, answering is not possible. 2. Devices and printers-> Printer properties-> Tools-> Dialogue with printer – This method allows command and answer to be sent and received with the printer.

 

The only exception to this is with a Primacy, to send commands to a Primacy you need to open the Evolis Print centre, select the printer, go to maintenance, printer commands. Here you will be able to input printer commands. 

To develop your own applications and monitor all Evolis printers, a development kit is available for download. This will provide you with all the tools, escape commands, DLL and code samples you may require.

 

To obtain this, you will need to contact Evolis by visiting www.evolis.com

The resolution of Evolis printers is 300 dpi (11.8 dots/mm)

All PVC, composite PVC, composite PET, composite ABS*, and special varnished* cards can be used. Please note that printing quality may vary depending on the card manufacturer. Paper cards can only be used with the Tattoo model.

 

* Subject to special conditions

All Evolis printers correspond to the CR80 normal sizing of 54 x 86 x 0.76 mm.

No, as Evolis printers use infrared sensors to synchronize the cards, transparent or translucent cards cannot be used with Evolis printers.

The only Evolis printer with the option to print on a CR-79 card is the Pebble4. With this option active, you can print on both CR79/80 cards.

The Stt card will provide you with important specifications regarding the printer (serial number, firmware version, print head kit number, position of the image, number of prints, number of cleaning cycles, numeric values of different sensors)

To print an Stt card on your Evolis printer go to devices and printers->Printer properties-> tools-> technical test card.

However, if you are using an Evolis Primacy, you will need to open the Evolis print centre, select the printer, go to system details, test cards and press the ‘print technical test card’ button.

During printing, if a card remains in the feeder or gets stuck in the middle of the printer, please check the following:

 

1.       Has the printing job been correctly sent to the printer? If an error has occurred, the Windows toolbar will display a red circle with a question mark on the printer icon.

2.       Is the card thickness gauge adjusted to the correct thickness?

3.       Does the printer need to be cleaned?

4.       Are the cards sticking together and do they meet all compatibility requirements of your printer?

No, unfortunately, the Evolis printers do not have RFID technology. Therefore, the ribbon type must always be set within the driver.

Evolis has a ribbon recognition system to identify genuine Evolis ribbons. This was implemented through firmware (f/w 0804 onwards) for the Pebble4 and Dualys3. The mark will not be visible on the ribbon to the naked eye but can, however, be found on the Evolis test card. Next to the firmware number there will be a data string, e.g. 0804 f:200 E. The E indicates Recognition ON - Evolis ribbon detected. Should the data string read 0804 f:200 EF. The EF indicates Recognition ON - Evolis ribbon not detected.

You should be able to simply open the lid of your printer, remove the faulty or finished ribbon and put an alternate one in its place, the ribbon will then automatically configure itself so it’s ready to print. All other information about ribbon installation is available in your printer’s user guide. Alternatively, we have various ribbon install videos on our YouTube channel https://www.youtube.com/channel/UCvGmafn6Ldmd95DG3k6W8Sw

YMCKO refers to a 5-panel ribbon. Each letter refers to the colour of a panel:

Y- Yellow

M- Magenta

C- Cyan

K- Black

O- Overlay

Black

Blue

Green

Red

Gold

Silver

Scratch-off (not for use in the Tattoo2)

White

Black Wax

Evolis have strict warrant conditions against using generic ribbon that clearly state only genuine Evolis ribbons should be used with their printers. Any use of a generic ribbon will not only expose you to printing problems but will also make any printer warranty you have void. No support request will be entertained if you have used a generic ribbon. Here at ID Card Centre we will only supply you with genuine Evolis ribbons.

If you find that your ribbon has been cut during the printing process, please carry out the following checks:

1.       Clean the printer

2.       Go to driver properties-> graphic menu, check to see if the contrast or quality values are too high

3.       Try using a different ribbon; as it may be that the one you were using is faulty

4.       Make sure that you are using a genuine Evolis ribbon (see FAQ ‘How can we tell if we have a genuine Evolis ribbon?’)

If you carry out all the following checks and the problem persists, please contact us.

If the printer skips ribbon panels during your printing process, please check the following:

1.       Make sure you are using a genuine Evolis ribbon and not a generic one (see FAQ ‘How can we tell if we have a genuine Evolis ribbon?’)

2.       Make sure you have updated your printer with the latest firmware (You can find the latest firmware update at http://www.evolis.com/drivers-support)

3.       Within the Driver properties/ Graphic screen, make sure that the selected ribbon type is correct to the ribbon you are using.

4.       With the colour ribbon placed inside the printer. Go to driver properties-> Tools-> Bi-directional communication screen and send the following command which will adjust and calibrate the colour sensor ‘Sa;c’

If the problems persist after following these steps, please contact us.

No, it is not possible to print with a YMCKO ribbon on a card which already has this ribbons print on. The ink can only be applied once on each side of the card.

To limit print blemishes, do a full clean of your printer. Clean the full interior, rollers, print head and make sure the cards you are printing on are free from scratches, marks, and dust.

First, make sure you have updated the drivers and firmware (These can be found at http://www.evolis.com/drivers-support) Then try printing using a different application and changing the USB port. If this doesn’t work then it might be that your main board needs replacing, please contact us.

Firstly, check the ribbon is genuine and not faulty, then check the print head kit number is correct in the printer ID section of the driver, followed by reducing the contrast/intensity and checking the offset settings.

Try reducing the mono head settings, replacing the ribbon and check for print head faults or incorrect angle adjustment.

White lines on the printed cards mean that the print head is unable to head the ribbon in that area (the ink cannot be diffused/applied correctly onto the card surface) This issue may arise from a dirty of the faulty print head. You will need to clean the printhead if the problem then persists after that, please contact us as it is probably the case that you need to change your print head.

The white margin on the edges of your printed card can be reduced by changing your offset settings. A technical process which will allow you to move the position of the image and increase/decrease the number of printed lines on the card.

If the colours on the printed cards are too dark or too light, the following should be checked:

1.       Are the contrast or intensity settings too high or too low? (this can be check on the print settings in the Evolis Print centre)

2.       Is the power supply an Evolis one?

3.       Make sure that the Evolis power supply isn’t faulty

4.       Make sure that the print head is installed correctly.

If your issue remains after you have checked these things, please contact us.

This issue relates to the quality of the card. The card’s flatness (this is particularly important with the dye sublimation printers) is thinner around the chip area. The only way in which you can resolve this defect is to use higher quality cards.

The data that can be encoded on the track depends on the encoding format/standard:

ISO1- accepts up to 76 alphanumeric characters, from A to Z and from 0 to 9

ISO2- accepts up to 37 numeric characters, from 0 to 9

ISO3- accepts up to 104 numeric characters, from 0 to 9

The easiest way to visually determine if a stripe on a card is HICO or LOCO is by checking the colour of the stripe. HICO stripes are black and LOCO stripes are brown.

If you are experiencing this issue, please check the following:

1.       Check the card is positioned properly in the card hopper (see figure under the feeder)

2.       Carry out a full printer clean

3.       Go to driver properties->tools->encoder settings and check if the coercivity is the same as that of the magnetic cards (stripe colour) and the click the ‘set’ button before clicking ok

4.       Check that the data is correct (number of characters)

If the issue remains once you have carried out all these checks, please contact us.

If no LED light is on, including the power button, please check the following:

 

1.       Is the power supply connected to a live electrical wall socket?

2.       Is the correct power supply being used, we highly recommend you use an Evolis one?

3.       Is the power supply faulty? (The Evolis power supply displays a green light when it is operating properly).

Is the power supply connected to the printer correctly?

Each Evolis printer comes with its own manufacturer warranty. This does, however, vary with different printers; you can see the warranty each Evolis printer comes with here https://www.idcardcentre.co.uk/id-card-printers/Evolis-id-card-printers . In addition to this, you can purchase further warranty for your printer through our website here https://www.idcardcentre.co.uk/id-card-printer-accessories/Printer-Warranty-4794/Evolis-On-Site-Warranty/Evolis-Onsite-Warranty

Magicard Printers

A driver is a software used to communicate with the printer through the computer. It allows you to manage ribbon choice, print intensity, contrast, insertion modes, magnetic settings, lamination settings, etc. The driver also broadcasts internal notification and information from the printer. The driver must be installed before the first use of the printer and must be compatible with the target operating system. Administrator rights are required for its installation.

You can find all the driver updates for each relevant printer on the Evolis website via this link http://support.magicard.com select the printer you are using and download the relevant driver.

Firmware is resident software which is embedded in a flash memory on the main board and that operates as a layer between the hardware and the software. It is mainly used to directly manage the resource and is provided by Evolis for exclusive use with its printers. A regular update is strongly advised to receive all the latest improvements. Each printer has its own firmware.

You can find all the firmware updates for each relevant printer on the Magicard website via this link http://support.magicard.com select the printer you are using and download the relevant firmware.

You will first need to find the newest firmware for your printer from http://support.magicard.com you can then follow the onscreen instructions to install your firmware.

This may be one of two possible faults. Firstly, it is a common error to plug the printer in prior to running the driver installation. To correct this, you will need to remove/uninstall the driver with the USB still connected, disconnect the printer once it has deinstalled fully and start over.

The second reason this issue may arise if is you are using an incorrect power supply. This is a very common and simple mistake to make if you upgrade to a newer Magicard printer. 

If you find your printer to be printing the wrong colour setting, please check the following:

1.       The driver may be set to the incorrect setting. To check this setting, simply open the printing preferences tab from devices and printers, you can then go onto ‘card front’ and ‘card back’ and select your custom print settings.

2.       The second reason this may be occurring could be as the RFID chip in the ribbon has a fault and is therefore not being read correctly by the printer. In which case, please try another ribbon.

The final reason, if your print settings are correct and you change the ribbon and the fault persists, would be that your printer’s RFID antenna has developed a fault. In which your printer will need to have a full repair, please contact us for any further detail.

This is most likely because there is a large area of colour in your card design and your print settings aren’t adjusted correctly to cope with this. If a particular colour is very prominent in your design, then you will need to make changes to settings from within the printer driver. The prominence of a particular colour in a design will lead to the print head getting too hot on that particular part of the ribbon, causing it to snap. To fix this you will need to go onto the printer driver->Printing Preferences->Advanced tab->Print head power. You can then reduce the YMC value (we suggest by about 5, the default should be 50).

We would suggest that you regularly clean your printer using the appropriate cleaning card to ensure that your print quality is kept to the highest standard. We say this should be at least every time you change the printer ribbon.

Very often, the cause of specs/marks on the cards when printed is caused by either dust or fingerprints on the cards when the print is applied. To best prevent this, you need to make sure that you are storing your cards appropriately, handling them with care and your printer is clean when you go to print. If you want to properly test your printer for specs or mark during printing, carefully take a card and wipe it with a microfibre cloth and try a test print.

Card Printing

If you are setting up a new design, there is an initial £30 artwork and database setup fee.  Prices then start from £1.85 per card for full colour to one side based on 100 cards.

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