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Delivery and Returns

    Best Price Guarantee!

We endeavour to always offer the best possible prices to our customers.  Therefore if you’ve received a cheaper quote elsewhere, for exactly the same product or service, please let us know and if we can't beat it we'll price match it!

     Buy with Confidence - 100% satisfaction guaranteed!

Our extensive product experience, honest advice and technical support along with our price match promise, low cost and fast delivery options and hassle free returns means we're sure you'll be more than satisfied with the service from ID Card Centre!

Payment Options

We offer four secure payment options for all web orders.  Please note if you'd like to see the prices on our website in Euros (€) or US Dollars ($) you can change this using the currency button in the top left hand corner of the screen.

  • Credit Card / Debit Card (SagePay V3) - pay with any major credit or debit card including Visa, Visa Debit, MasterCard, MasterCard Debit and American Express
  • Bank Transfer - If you'd prefer to send us a BACS payment via Bank Transfer, we will contact you with our bank details.  Please note that goods will not be shipped until we have received the cleared payment.
  • Invoice - If you'd like to set up an account then, subject to a satisfactory credit check, we can offer 30 day payment terms and invoice you for the goods.  Goods will be shipped on completion of a satisfactory credit check which can normally be completed the same working day.  
  • PayPal - secure, fast payment via your PayPal account

     Delivery

Delivery Options and Times

All orders for stock items, received prior to 3.00pm, will be dispatched the same day. It may still be possible to dispatch orders after this time so if your order is urgent please call us to check.

If an item is out of stock then you will be notified immediately and advised how quickly we can get it out to you, typically no longer than 2 days.

UK 

"Flat Shipping Rate"
Our standard shipping typically arrives the next working day, but can take 1-2 days. This is charged at a flat rate of £5 + VAT per order and is free on orders over £100 (exclusive of VAT).  Please note that these rates apply to web orders delivered to mainland UK addresses only.

UPS Standard, Express or Saver Delivery
For a quicker service we also offer UPS Express (next morning delivery by 10.30am), UPS Saver (guaranteed next day delivery by 12pm) or UPS Standard (guaranteed next day delivery by 6pm). The prices for these services are quoted based on the weight and volume of your order and are calculated on check out.

Same Day
Depending on your location, same day delivery may be possible so please give us a call prior to placing your order if you need your items urgently.

If you are local to Northampton then you are welcome to collect from our offices. Please give us a call first to ensure your order is ready for collection.

Weekend delivery
If you need your order delivering on a weekend please call us to arrange this.

Please note that we don't ship on weekends or public holidays.

    European Union and the Rest of the World

There are various UPS options for delivery, which are all calculated based on weight and volume at the checkout. These options are:

  Service   Delivery Times for UK   Delivery Times for Europe   Delivery Times for Asia

  Delivery Times for USA and the Rest  of the World

  UPS Standard    Next business day by 6pm   2 - 3 business days from despatch  Not available   Not available
  UPS (Express) Saver    Next business day by 12pm    Next business day delivery   2 - 5 business days from despatch   1 - 2 business days from despatch
  UPS Express   Next business day by 10.30am   Next business day by 12pm    2 - 4 business days by 12pm   1 - 2 business days by 12pm
  UPS (Worldwide) Express Plus   Next business day by 9am   Next business day by 9am   2 - 4 business days by 9am   1 - 2 business days by 9am

Delivery Location
Your order will be delivered to your shipping address during courier delivery hours of 9am - 6pm, and will require a signature.

If you require your order delivering to an offsite location for example a hotel or temporary office please let us have as much information as possible about where to get your delivery to you including a contact name and number for the person on site.

If you require delivery to a secure site such as a construction site, hospital, airport or military base then please give us as much information as possible about security procedures for delivery so we can ensure your order can get to you.

Tracking My Order
You will receive an email from UPS when the shipment has been raised and then another email with the delivery details, including your tracking number.

Your tracking number will be emailed to you when the shipment is booked in. You can track your order by following the link or via the UPS website (choosing UK as the location) http://www.ups.com.

Undelivered Orders
Should your order be returned to us due to there being no-one available to accept the delivery then we reserve the right to charge an additional chipping charge at our standard rate.

Part Orders
Should any of the items in your order be unavailable for immediate shipment the items will be shipped as soon as they are back in stock, at no additional shipping charge.

Missing Orders
If your order has not arrived and cannot be tracked then please advise us immediately.  Please note that we are unable to refund or reship a missing order sooner than 10 working days after the original shipping date.  This policy also applies to personalised printed items.

Missing Items
If an item is missing, please let us know within 7 days of receipt of your order by emailing your order number and details of the missing items to sales@idcardcentre.co.uk.

  Returns

To return a non-faulty item
If you've changed your mind, you can return the item to us for a refund within 28 days of purchase. We reserve the right to charge a 20% restocking charge and the original delivery charge is non-refundable. Please contact us prior to sending the goods back for an RMA form.

To exchange a non-faulty item
If you have ordered the wrong item and would like to exchange it for a replacement within 28 days of purchase please contact us to arrange the return.  You'll be sent an RMA form and will need to send the goods back to us (in a unused, resalable condition and in the original packaging), accompanied by the completed RMA form.  If there is any price difference we will either credit you the difference or invoice you for the balance (we reserve the right to charge a 20% restocking fee). Please note the original shipping fee cannot be refunded.

If you have a faulty item
In the first instance please call us on 01604 422422 or email sales@idcardcentre.co.uk to see if we can resolve the problem.
If the item is deemed to be faulty we will ask you to return the item for further assessment at our offices or directly with the manufacturer. Non-defective items will be subject to a restocking fee (20%). Please note, that items found by you to be incompatible are not deemed as faulty and will also be subject to a 20% restocking fee. Shipping costs are not refundable.

Returns Address

All returns to be sent to the following address, and must include a completed RMA form.

Returns Department
ID Card Centre Ltd
19 Scirocco Close
Moulton Park
Northampton
NN3 6AP

  The small print

Our returns policy does not apply to special order items such as: pre-printed cards or personalised lanyards, custom programmed technology cards, software, or an item we have ordered specially and does not appear on our website.

Please note that we can only exchange or refund items that are in their original resalable condition and packaging including all manuals, discs, cables or other items that were included in the sale. You should also include a copy of the original sales invoice.

If you have any questions about our delivery or returns policy please call or email us and we will be happy to help.

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